Customers care

You have questions? Perfect! We are here to answer them. Our ethos, be close to you starting with detailed and joyful answers to your questions. We are listening!  [special_font size= »12″ unit= »px » ]Victorien, Charles and Chrysoline[/special_font]

How does Balzac Paris work?

The bow ties

On Balzac Paris you will find our bow ties. You have chosen the bow tie that strikes you? Perfect, we will transmit your order to Clémentine, our talented seamstress. In her workshop, she will create your bow tie in two weeks with care so it will fit you perfectly. Do not hesitate to send us an email if the product you like is back ordered. We will suggest another fabric similar to the one you love! We always find a solution to your problems. We can custom make your bow. Meet us in the “Custom made” section to describe your dream bow.

How do I know my size?

Your neck measurement is your shirt size. So if you wear size 38 in shirts, you should purchase your bow tie in 38. No worries, if you do not find your size, send us an email with the desired model and size, we will be glad to create it.

What are your delivery prices and times?

Our bow ties are delivered in two weeks. We put all our efforts in making delivery times as short as possible. Although Clementine is talented, she is no magician. Patience, you will not be disappointed. Count 5€ for your shipping.

How can I change my order?

If you are disappointed and your order did not meet your expectations, we are sorry, and let us discuss it! Send us an email specifying the problem. We will then decide if we will give you a refund or create a new bow tie.

Temporary sales

What does this mean?

Balzac Paris is composed of many collections, all announced online as the seasons pass. So, follow us to discover our new products. Every collection is created with current trends and your desires in mind. To discover these collections, meet us in the dedicated section. Our clothes have been created for you: “like a wardrobe constituted of timeless essentials: at the same time elegant and comfortable, for day and evening, with basic colours and exclusive prints” Do not forget to visit our “Last chance” section. In this section you will find products from our previous collections with softer prices to top off the season.

The essentials

At Balzac Paris we are attentive to your desires. This way, your favourite models, the ones for which you care particularly, can glide into “the essentials” category and become timeless Balzac Paris pieces.

Our collaborations

Curious and selfless, we enjoy collaborating with talented people, whose work moves us. You will find our collaborations in this section such as our Bisou tee-shirt or our literary underwear. This is the occasion for us as well as for you to open up to new people.

You would like to give your feedback Balzac Paris?

With pleasure, what do you think of sending us a little email with your opinion, be it positive or negative? We won’t take it the wrong way, especially if it is a compliment! We can also exchange on social media, the best customer service nowadays: Facebook, Instagram, Twitter you know the #balzacparis hashtag and other mentions @balzacparis.

 

Until then we will leave you with this sentence: « Il faut toujours bien faire ce qu’on fait, même une folie » Honoré de Balzac (One must always do things well, even crazy things).

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We welcome you

 40, rue du faubourg Montmartre –

75009 PARIS

mail – balzac2011@gmail.com

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